1. Introduction

Volunteer NH (“we,” “us,” “our,” or “Organization”) is a 501(c)(3) nonprofit organization dedicated to engaging communities to solve local challenges through volunteerism. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, including all its related subdomains (collectively, the “Website”), and when you participate in our programs, services, and activities.

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our Website or services. If you have any questions about this policy, please contact us at the end of this document.

2. Information We Collect

We collect information in various ways, including:

Information You Provide Directly

When you interact with our Website or services, you may provide information such as:

  • Contact information (name, email address, phone number, mailing address)
  • Donation and payment information (processed securely through third-party payment processors)
  • Newsletter and email subscription preferences
  • Volunteer profile information through Get Connected (our volunteer matching platform)
  • Information submitted through contact forms and inquiries
  • Information from award nominations and event registrations

Information Collected Automatically

When you visit our Website, we may automatically collect certain information about your device and browsing behavior, including:

  • Browser and device type
  • IP address
  • Pages visited and time spent on our Website
  • Referring website or source
  • Click patterns and interaction data
  • Cookies and similar tracking technologies

Third-Party Data Collection

We use Google Tag Manager and Google Analytics to track and analyze Website usage. This includes collecting information about your interactions with the Website to understand user behavior and improve our services. Please refer to Google’s privacy policies for more information about their data collection practices.

3. How We Use Your Information

We use the information we collect for various purposes, including:

  • Processing and fulfilling donations and volunteer applications
  • Sending newsletter updates, event information, and organizational news
  • Communicating with you about programs, services, and opportunities
  • Managing volunteer placements through Get Connected
  • Improving our Website functionality and user experience
  • Analyzing Website traffic and usage patterns
  • Responding to inquiries and providing customer support
  • Fulfilling legal and regulatory obligations
  • Detecting and preventing fraudulent activity and security issues
  • Complying with AmeriCorps program requirements and federal reporting

We will not use your information for marketing purposes beyond organizational updates unless you have explicitly opted in to receive such communications. You may unsubscribe from our mailing list at any time.

4. Third-Party Services and Sharing

We do not sell, trade, or rent your personal information to third parties. However, we may share information with trusted service providers and partners who assist us in operating our Website and conducting our mission, including:

  • Get Connected (Galaxy Digital) – our volunteer matching platform
  • Payment processors for donation transactions
  • Email service providers for newsletters and communications
  • Google Analytics and Google Tag Manager for Website analytics
  • Host providers and technical support services
  • Grant administrators and federal agencies as required by AmeriCorps programs

All service providers are contractually obligated to use your information only as necessary to provide services to us and must maintain the confidentiality and security of your information.

We may also disclose information if required by law, court order, or government request, or to protect our legal rights and the safety of our organization, users, or the public.

5. Cookies and Tracking Technologies

Our Website uses cookies and similar tracking technologies to enhance your browsing experience and collect analytics data. Cookies are small files stored on your device that allow us to recognize you and remember your preferences.

Types of cookies we use include:

  • Essential cookies – necessary for basic Website functionality
  • Analytics cookies – track user behavior and Website performance
  • Preference cookies – remember your settings and preferences

You can control cookie settings through your browser. Most browsers allow you to refuse cookies or alert you when they are being sent. Please note that disabling cookies may affect the functionality of our Website.

6. Data Security

We implement appropriate technical, administrative, and physical security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include secure server technology, encryption of sensitive data in transit, and restricted access to personal information.

However, no method of transmission over the Internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security. You assume all responsibility and risk for your use of our Website and services.

7. Your Privacy Rights

You have the following rights regarding your personal information:

  • Right to Access – You may request to review the personal information we hold about you
  • Right to Correction – You may request that we correct inaccurate or incomplete information
  • Right to Deletion – You may request deletion of your information, subject to certain exceptions
  • Right to Opt-Out – You may opt out of marketing communications and certain data collection activities
  • Right to Data Portability – You may request a copy of your information in a portable format

To exercise any of these rights, please contact us using the information provided at the end of this Privacy Policy. We will respond to your request within thirty (30) business days.

8. Children’s Privacy

Our Website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will delete such information and take steps to remove the child’s account or registration.

For volunteers under 18, we may collect information with parental consent. Parents and guardians may contact us to review, update, or delete information about their minor children.

9. External Links and Third-Party Websites

Our Website may contain links to external websites and third-party platforms, including social media networks (Facebook, Twitter, Instagram, YouTube, LinkedIn) and our volunteer platform Get Connected. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites before providing personal information.

10. International Users

Volunteer NH is based in the United States. If you access our Website from outside the United States, please be aware that your personal information may be transferred to, stored in, and processed in the United States, where privacy laws may differ from those in your country of residence. By using our Website, you consent to the transfer of your information to the United States.

11. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Changes will be effective immediately upon posting to the Website. Your continued use of our Website following the posting of revisions means you accept and agree to such changes. We will notify you of significant changes via email or by prominent notice on the Website. We encourage you to review this policy periodically to stay informed about how we protect your information.

12. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Volunteer NH
Email: info@volunteernh.org
Phone: 603-271-7200

We will respond to your inquiry within thirty (30) business days.
Version 1.0
This Privacy Policy is effective as of August 2026.