Volunteer Journeys: Increase Engagement and Retention – 2022 Governor’s Conference on Volunteerism

Session Description:

You offer your volunteers interesting one-off activities and possibly onboarding and training. Even with all this effort, do your volunteers feel part of a larger team with new and different opportunities to look forward to?

Come design journeys that enable your volunteers to contribute at different levels – giving time, knowledge, skills, and leadership. Together, we will start the process by creating your Volunteer Engagement Pyramid, a framework that lines up what is being asked of a volunteer (your need) with the mindset (the volunteer’s motivation) and ultimately helps increase retention and engagement.

Session Goals:

By the end of this session, participants will have learned how to: 

  • Be data-driven without losing the personal touch; 
  • Incorporate volunteer mindset into their volunteer programming; 
  • Create a Volunteer Engagement Pyramid using their existing volunteer data.



Beth is passionate about making missions happen. Throughout her 12-year consulting career, Beth has helped nonprofits lift their expertise to a more strategic level. She believes an engagement strategy framework supported by well-designed technology is the key nonprofits need to unlock more meaningful relationships that help them achieve their goals. She has shared her approach along with her customers’ successes at convenings ranging from local user group meet-ups to regional nonprofit conferences.