Harnessing the Power of Volunteers from Every Generation: What to Know for Recruitment & Retention: 2021 Governor’s Conference on Volunteerism

Presented by Jed Fiato, Regional Preparedness Liaison, Fors Marsh Group

Session Description:

Recruiting quality volunteers is a tricky business; it can be very difficult to draw and attract the perfect volunteer for your project. Consequently, recruitment is only half of the equation. Once you recruit volunteers, you have to figure out a way to keep them and engage them productively. This all becomes even more complicated when you consider the complexity of recruiting and retaining volunteers across generations. In this dynamic workshop, Jed will guide you through all of the generational mazes of volunteer recruitment and retention; providing valuable information about each generation and handing you the tools to better engage with them.

Session Goals:

By the end of this session, participants will have learned how to:

  • understand generational complexities
  • increase volunteer recruitment
  • engage and retain volunteers
  • become a more effective volunteer manager



Jed is currently a consultant with Fors Marsh Group. Jed has extensive experience managing volunteer and service programming, working for both the Corporation for National and Community Service and the New Hampshire State Service Commission where he worked over the past five years. Jed has a passion for teaching and has a master’s degree in public policy from New England College where he has taught political science and economics for several years. Finally, Jed is a proud AmeriCorps VISTA alum.