Aligning Volunteer Goals with Programmatic Outcomes – 2022 Governor’s Conference on Volunteerism

Session Description:

Volunteers are often the backbone of an organization through sharing our mission and values, being involved on boards and committees, and bringing our work to local communities. To effectively accomplish our goals and provide the greatest service to these communities, volunteer efforts must align with programming outcomes and overall organizational objectives.

This presentation, aimed at volunteer managers and nonprofit leaders, will encompass successes, best practices, and lessons learned in the pursuit of enhancing the volunteer experience while gaining organizational efficiencies. We will discuss how the process of building a framework to align volunteer passion with needs and deliverables, as well as increasing accountability, can motivate volunteers to expand their contributions and feel valued.

Session Goals:

By the end of this session, participants will have learned:

  • How defining outcomes for your organization can assist with streamlining volunteer roles;
  • The importance of defining and utilizing volunteer accountability;
  • How incorporating volunteer appreciation allows them to enhance their organizational goals.



Toniann DeSousa is the Director for the Osher Lifelong Learning Institute at Granite State College (OLLI at GSC), a learning community for retired and semi-retired adults to continue their education for personal enjoyment. DeSousa has an MBA in Health Care Management from the University of Nevada, Las Vegas. She came to OLLI at GSC with experience in volunteer management, member relations, operational assessment, and organizational development.