Solve and Serve: Using Human-Centered Design – 2020 Governor’s Conference on Volunteerism

Presented by Juliana Good, Lead Changemaker Coach, University of New Hampshire Changemaker Education

Session Description:

Nearly all work done for the betterment of our world centers around one common theme: human interaction. How can you design solutions that best meet the needs of the community you serve? How can you gather useful feedback about the services you are providing, directly from the people receiving them?

The answer: Human-Centered Design. Whether you are a volunteer, a nonprofit leader, an educator, or someone in a civic engagement position, this hands-on, collaborative workshop will teach you how to design impactful solutions that effectively engage the people you serve and with those with whom you work.

Participants will participate with others attending to learn how to conduct an empathetic interview, turn information into purposeful action statements, and incorporate feedback to design solutions that really work. Please join us for this engaging and exciting session!

Session Goals:

  • Understand the Human-Centered Design Process
  • Learn how to implement HCD in your organization



Jules is a student of the Accelerated Masters in Public Policy program through the Carsey School at UNH. They are determined to play a part in creating a world where all people, regardless of ability, have access to the places and resources that allow them to survive, thrive, and have fun! Jules works with UNH undergraduate students to find experiential learning opportunities related to their passions and also helps to train students and faculty in elements of Human-Centered Design and Social Innovation.