2021 Governor’s Conference on Volunteerism

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2020 Conference Session Recordings

About the Governor’s Conference on Volunteerism

FREE for everyone to attend in 2021, thanks to our generous sponsors.

Volunteer NH hosts the annual Governor’s Conference on Volunteerism as a professional development opportunity with the goal of supporting and strengthening New Hampshire’s volunteer programs and organizations.

All conference sessions will have live captioning. Other accessibility features are available upon request.

Please Note: A single registration does not cover the whole conference – you will need to register individually for each session that you are interested in attending.

2021 Governor’s Conference on Volunteerism

Moving Forward Together: Embracing Change

Keynote Address: “Community Building: How to Foster Inclusive & Connected Spaces”

Dr. Shanita Williams, Associate Vice President of Talent Engagement & Inclusion, Southern New Hampshire University

Register for the Welcome & Keynote session now

Conference Agenda

Day 1: Tuesday, May 11

Session Block 1

  • When: 9:45 AM – 11:00 AM
  • What: Welcome & Keynote
    • Keynote Speaker: Shanita Williams, Southern New Hampshire University
    • Presentation of the Governor’s Outstanding Volunteer Manager of the Year Award by Governor Sununu (to be confirmed)

Session Block 2

Session Block 3

Session Block 4

  • When: 3:45 PM – 5:00 PM
  • What: 2 session options
    • Staying True to Your Core: Prioritizing Volunteers as a Part of Your Work
    • Utilizing Volunteer Fundraisers

Day 2: Wednesday, May 12

Session Block 1

  • When: 9:45 AM – 11:00 AM
  • What: 2 session options
    • Becoming A Knowledgeable Ambassador: Getting Up Close & Personal with Your Organization’s Social Responsibility Programs
    • Shepherding an Effective Volunteer Program in the Virtual World

Session Block 2

  • When: 11:45 AM – 1:00 PM)
  • What: 2 session options
    • Business and Nonprofit Relationships: Managing Through the Post-COVID-19 Restoration
    • But They’re “Just” Volunteers: How to Improve Your Volunteer Program

Session Block 3

Session Block 4

  • When: 3:45 PM – 5:00 PM
  • What: 2 session options
    • Understanding Your Communication Style to Work Effectively with Others
    • Harnessing the Power of Volunteers from Every Generation: What to Know for Recruitment & Retention

Day 3: Thursday, May 13

Special Morning Session

Session Block 1

  • When: 9:45 AM – 11:00 AM
  • What: 2 session options
    • Building Back Better: Leveraging the Power of Volunteers
    • Personal Marketing and Branding

Session Block 2

  • When: 11:45 AM – 1:00 PM
  • What: 2 session options
    • Marketing Mix: Planning for Your Organization
    • Relationship-Building with Funders

Session Block 3

Session Block 4

  • When: 3:45 PM – 5:00 PM
  • What: 2 session options
    • Leading with Purpose: Leadership Development the New Politics Way
    • Selfhood and Service: Infusing Our Identities into Our Service

Day 4: Friday, May 14

Special Closing Session

Everything is 100% FREE to attend, thanks to our generous sponsors.

New in 2021

Pre-Recorded Content

Several presenters are creating shorter (mostly 15-20 minutes long) pre-recorded videos. These will be shared right here on the website the first week in May and available to view any time before, during, and after the conference.

We will offer two live Q&A opportunities with these presenters. A list of presenters planning to attend is listed in the session details:

Networking & Q&A (Tuesday, May 11, 11:45 AM - 1:00 PM)

45 minutes of networking where attendees will be randomly assigned to small breakout rooms with suggested questions and conversation topics to get you started. Followed by 30 minutes of Q&A with presenters of the pre-recorded mini sessions. Attendees will be able to choose from labeled breakout rooms and bounce from room to room as they please. See the full session description for a list of presenters available during this time.

Note: There will be another opportunity for Q&A on Thursday morning.

REGISTER NOW

Diversity, Equity, & Inclusion (DEI) Highlight Series (every day 1:45 PM – 3:00 PM)

The theme of the 2021 Governor’s Conference on Volunteerism is, “Moving Forward Together: Embracing Change.” Central to this theme is a special focus on diversity, equity, and inclusion (DEI). These subjects will be reflected throughout the conference, and especially during our keynote and session block 3 each day, when the only session available will be focused on DEI.

Tuesday, May 11: Recognizing and Addressing Discrimination (James McKim)
Wednesday, May 12: Engaging Everyone: Best Practices for Accessible Volunteer Management (Jules Good)
Thursday, May 13: How to Have Difficult Conversations Regarding A Discrimination Situation (James McKim)

Q&A Round 2 (Thursday, May 13, 9:00 AM - 9:30 AM)

This special 30-minute session will function the same way as the second part of Tuesday’s Networking & Q&A session. See the full session description for a list of presenters available during this time.

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Conference Trivia Contest & Reflection (Friday, May 14, 12:00 PM - 1:00 PM)

Join us for a fun, low-stakes, fast-paced game of Kahoot! to see how much you learned at the conference this year. This trivia game will have questions focused on key take-aways from each conference session as well as a few pieces of Volunteer NH and general New Hampshire trivia. The winner will receive a prize!

Then, spend the remaining time in small breakout groups with your peers, reflecting on what you have learned over the course of the conference. Suggested questions and conversation topics will be provided.

REGISTER NOW

Session Details Key

Categories
  • Volunteer Recruitment/Management
  • Marketing & Technology
  • Fundraising
  • Corporate Volunteerism
  • Diversity, Equity, and Inclusion (DEI)
  • Personal/Professional Development
  • COVID-19 Resiliency
  • Other
Target Audiences
  • Volunteer Managers
  • Directors of nonprofits/public agencies
  • Other employees of nonprofits/public agencies
  • Board Members
  • Other volunteers
  • Business owners/employees
  • National service (AmeriCorps members; AmeriCorps Seniors volunteers)
  • National service program staff (AmeriCorps; AmeriCorps Seniors)
Session Levels
  • Beginner: for individuals who have never experienced this content before & want to know how to get started
  • Intermediate: for individuals who are familiar with the topic & and want a deeper understanding with actionable takeaways
  • Advanced: for individuals who have a great deal of experience/responsibility related to the topic & want to ensure that they have the BEST understanding/approach possible
Session Features
  • Lecture
  • Q&A
  • Breakout Rooms
  • Digital Content (PowerPoint, video, etc.)
  • Digital Handouts
  • Other

Day 1: Tuesday, May 11

Session Block 1: 9:45 AM - 11:00 AM

Welcome & Keynote

Dr. Shanita Williams, Associate Vice President of Talent Engagement & Inclusion, Southern New Hampshire University;

Gretchen Stallings, Executive Director, Volunteer NH;

Governor Chris Sununu (to be confirmed);

Katie Pazienza, Event Chair, Governor’s Conference on Volunteerism

Volunteer NH leadership will welcome attendees to the 2021 Governor’s Conference on Volunteerism, outlining the virtual event schedule and recognizing contributors.

Governor Sununu will then make a special guest appearance to present the Governor’s Outstanding Volunteer Manager of the Year Award  (to be confirmed).

The keynote address, “Community Building: How to Foster Inclusive & Connected Spaces,” will be delivered by Dr. Shanita Williams of Southern New Hampshire University.

Keynote Description:

There’s no denying that 2020 presented us with an opportunity to pause, reflect, unlearn, and relearn at an accelerated pace. In a year that was marked by isolation and division, it became the lesson that helped us to understand the importance of community and belonging.

As we reflect on our past and look to the future, this moment calls for us to come together, to learn together, and move forward together. As a collective, we have the potential to create change, but it requires that we take intentional steps towards building a sense of community in every space that we occupy – so that everyone feels like they belong and can be a part of the change.

Session Goals:

By the end of this session, participants will have learned how to:

  • explore the power of community and belonging on human relationships and performance
  • discuss tips that help foster inclusive and connected spaces that strengthen relationships and a stronger sense of community at all levels in the organization

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Biography:

Dr. Shanita Williams is a TEDx Speaker, coach, author and the Associate Vice President of Talent Engagement and Inclusion at Southern New Hampshire University. For the last 15 year, Dr. Williams has helped organizations think about how to cultivate engaged and inclusive cultures that empower employees to reach their highest potential. As a leader in HR, she partners with Senior Leaders and Executives to understand employee engagement trends and develop strategies that help the organization recruit, retain, empower and develop world class talent.

Dr. Williams is passionate about building community spaces that foster connection and a sense of belonging. She is responsible for the design and implementation of SNHU’s first Employee Resource Group and Diversity, Equity and Inclusion Communities of Practice. She works with business leaders, HR leaders and the Office of Diversity to create initiatives that foster a culture of belonging and ensure that engagement and inclusion are embedded in all talent strategies, activities, and programs.

Session Block 2: 11:45 AM - 1:00 PM

Networking & Q&A

Session Description:

11:45 AM – 12:30 PM: Interested in meeting new colleagues and discussing topics important to you? The first part of this session is designed for just that. Attendees will be randomly assigned to small breakout rooms with suggested questions and conversation topics to get you started.

12:30 PM – 1:00 PM: During the last 30 minutes of the session, presenters of the pre-recorded mini sessions will also be available to answer questions about their topic. Attendees will be able to choose from labeled breakout rooms and bounce from room to room as they please.

Can’t make this time? Want to talk with additional folks not listed here? There will be another opportunity for Q&A on Thursday morning.

Presenters Available for Q&A:

  • Andrea Johnston & Emily Planchet: AmeriCorps 101
  • Corri Wilson: But They’re “Just” Volunteers: How to Improve Your Volunteer Program; But I’m “Just” a Volunteer (also presenting a live session, But They’re “Just” Volunteers: How to Improve Your Volunteer Program)
  • Heather Turner: Volunteer Recognition and Encouragement
  • Jed Fiato: Charging Your Workplace Environment with Positive Energy
  • Maura McGowan: Engaging Youth in Meaningful Ways
  • Stephen Pimpare: Lessons from the Pandemic: Politics, Policy & Advocacy
    • Click here to view his 2020 session, Civics 101: How Does Policy Change Happen, and What Can You Do About It?

REGISTER NOW

Session Block 3: 1:45 PM - 3:00 PM (DEI Highlight Series)

Recognizing and Addressing Discrimination

James McKim, Managing Partner, Organizational Ignition

Category: Diversity, Equity, & Inclusion (DEI)
Target Audience: All
Session Level: Intermediate: for individuals who are familiar with the topic & and want a deeper understanding with actionable takeaways
Session Features: Lecture, Q&A, Breakout Rooms, Digital Content (PowerPoint, video, etc.)

Session Description:

Are you aware that 100% of people are biased but most do not know it? Would you recognize a microaggression when you see it? Do you understand the impact of microaggressions on your organization? Do you understand whether your workplace environment is welcoming to diverse people? If you answered NO to any of these questions or just want to brush up on the topics, this session is for you! Come participate in an interactive session that takes you through how our biases lead to microaggressions, organizational policies, and culture that is, at best, unwelcoming and at worse, illegal.

Session Goals:

By the end of this session, participants will have learned how to:

  • understand what unconscious implicit bias is and how it impacts performance
  • interpret types of microaggressions and their impact to your organization
  • begin to analyze the “welcomeness” of your workplace for diverse employees

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Biography:

James Mckim is an author, consultant, facilitator, speaker, and advisor working with both private sector and public sector entities internationally in many industries to spark efficiency and growth through aligning people, process, and technology. 

He currently serves on several Boards playing leading roles such as Chair of the NH PBS Finance Committee, Chair of the Episcopal Church’s National Executive Council Committee Anti-Racism, and President of the Manchester NAACP.

Session Block 4A: 3:45 PM - 5:00 PM

Staying True to Your Core: Prioritizing Volunteers as a Part of Your Work

Allison Pudvah, Associate Director of Alumni Engagement, Southern New Hampshire University;

Sara Telfer, Senior Associate Director of Alumni Engagement, Southern New Hampshire University

Category: Volunteer Recruitment/Management; Marketing & Technology; Corporate Volunteerism
Target Audience: Volunteer Managers; Directors of nonprofits/public agencies; Other employees of nonprofits/public agencies; Other volunteers; Business owners/employees
Session Level: Intermediate: for individuals who are familiar with the topic & and want a deeper understanding with actionable takeaways
Session Features: Lecture; Q&A; Digital Content (PowerPoint, video, etc.)

Session Description:

Are you feeling stuck in the way you’re engaging volunteers and unsure how to move through it? The Alumni Engagement team at Southern New Hampshire University is excited to share with you how they have prioritized volunteering as a core part of their work. Hear how they evaluate, assess, track and steward their volunteers each year.

Session Goals:

By the end of this session, participants will have learned how to:

  • brainstorm areas of opportunity and/or limitation within your current structure
  • draw inspiration from how SNHU is weighing engagement and tracking to help keep those closest to us involved
  • share strategies for working with partners across the organization

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Biographies:

Sara has led major volunteer initiatives at SNHU since 2014 including recruiting, matching, empowering, and retaining volunteers to assist in mentoring, mock interviews, speakers, regional events, and SNHU’s Global Days of Service.

Since joining the Office of Alumni Engagement team at SNHU in 2018, Alli recruits alumni to lead and support events, participate in storytelling, affinity programming, and stewarding relationships towards the next opportunity.

Session Block 4B: 3:45 PM - 5:00 PM

Utilizing Volunteer Fundraisers

Richard Peck, VP of Development and Philanthropy Services, New Hampshire Charitable Foundation

Category: Volunteer Recruitment/Management; Fundraising
Target Audience: Volunteer Managers
Session Level: Intermediate: for individuals who are familiar with the topic & and want a deeper understanding with actionable takeaways
Session Features: Lecture; Q&A; Breakout Rooms; Digital Content (PowerPoint, video, etc.)

Session Description:

We will cover the following:

1) differing expectations of board members and committee volunteers as compared to development staff and how to manage that

2) guidance for representing your organization

3) motivating & recognizing participation in fundraising efforts

4) easing fears associated with fundraising

5) best practices for tracking outreach efforts.

Session Goals:

By the end of this session, participants will have learned how to:

  • become a better volunteer manager and have stronger results while keeping your volunteers engaged, satisfied, and an integral part of your nonprofit’s mission and work.

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Biography:

Rick Peck leads NHCF’s philanthropy and donor services team, overseeing all aspects of development, donor engagement, and donor services.  Before joining the Foundation, Rick served Dartmouth-Hitchcock Health and the Geisel School of Medicine as director of individual giving and gift planning.

Rick is a Certified Financial Planner®, a Chartered Advisor in Philanthropy®, and a Chartered Financial Consultant®. He holds an MBA from Baker College in Michigan and a BA from the University of Massachusetts.

Day 2: Wednesday, May 12

Session Block 1A: 9:45 AM - 11:00 AM

Becoming A Knowledgeable Ambassador: Getting Up Close & Personal with Your Organization’s Social Responsibility Programs

Jayme Simões, CEO, Louis Karno & Company;

Robin Schell, APR, Fellow PRSA, Senior Counsel and Partner, Jackson Jackson & Wagner

Category: Corporate Volunteerism
Target Audience: Volunteer Managers; Directors of nonprofits/public agencies; Board Members; Business owners/employees; National service (AmeriCorps members; AmeriCorps Seniors volunteers); National service program staff (AmeriCorps; AmeriCorps Seniors)
Session Level: Intermediate: for individuals who are familiar with the topic & and want a deeper understanding with actionable takeaways
Session Features: Lecture; Q&A

Session Description:

Volunteers. Board members.  Employees.  All of you are considered to be credible sources of information for the organizations you’re affiliated with – and you’re likely to get questions about organizational culture, like:

  • Is it a good place to work?  To volunteer? 
  • What does the organization do to give back? 
  • What other organizations do they partner with and for what social causes?

Many organizations miss the opportunity to become known for their social responsibility work because a) it is unfocused and b) they have neglected to tell their opinion leaders about it.

In this session, we’ll talk about the value of focused philanthropy, and communication about current programs (and the impact those programs are making) with ambassadors and other key audiences.  We will leave time for an interactive discussion about your experiences and best practices from NH organizations leading the way.

Session Goals:

By the end of this session, participants will have learned how to:

  • identify what you’re looking for in a program
  • find and reach out to opportunities
  • set, share, and track goals

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Biographies:

Jayme Henriques Simões manages client accounts and directs strategy.  Simões received the Public Relations Award from the NH Travel Council twice. He has served on local and statewide nonprofit boards, including the Greater Concord Chamber of Commerce, NH Public Health Association and ARTS4NH.

Senior Partner Robin Schell, APR, Fellow PRSA has a long background in designing and executing quantitative and qualitative research, strategic planning, internal and external communication campaigns, crisis communication, and branding.   She holds leadership roles in PRSA.

Session Block 1B: 9:45 AM - 11:00 AM

Shepherding an Effective Volunteer Program in the Virtual World

Marc Boyd, Volunteer State President, AARP NH;

Karen Ulmer Dorsch, Volunteer, AARP NH;

Mary Roberge, Volunteer, AARP NH;

Jeannie Tucker, Associate State Director for Outreach & Advocacy, AARP NH

Category: Volunteer Recruitment/Management; Corporate Volunteerism; COVID-19 Resiliency
Target Audience: Volunteer Managers; Directors of nonprofits/public agencies; Other volunteers
Session Level: Beginner: for individuals who have never experienced this content before & want to know how to get started
Session Features: Lecture; Q&A; Digital Content (PowerPoint, video, etc.)

Session Description:

Three seasoned AARP NH Volunteers and their staff liaison will share their successful experiences creating an effective virtual volunteer program during the pandemic.

The session will focus on volunteer:

  • communication
  • recruitment
  • training
  • retention
  • program examples
  • effectiveness
  • and the dreaded “virtual fatigue”

Session Goals:

By the end of this session, participants will have learned how to:

  • identify the challenges that a virtual volunteer program presents
  • understand the “new” skills a volunteer will need
  • learn ideas for effectively recruiting, training & retaining volunteers
  • develop an awareness of actual programs and their effectiveness
  • identify and develop empathy for “virtual fatigue”

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Biographies:

Marc Boyd is a resident of New Hampshire for over fifty years.  He is a retired educator with over forty years of administrating and teaching at the elementary, middle, high school, and college levels. Marc is a nationally & state recognized elementary school principal, New Hampshire 2004 Elementary School Principal of the Year.  He has been an AARP NH Volunteer since 2013 and State President of AARP NH from April 2016-present.

Karen Ulmer Dorsch is an AARP NH Volunteer.  She is the Lead Trainer for the NH AARP Speakers Bureau, the Producer/Host of the AARP sponsored “Senior Speak NH” on Concord TV, a Lead Volunteer for the Tri-Community & the Greater Concord Area Team, and an active member of the AARP NH legislative task force. She received the AARP NH Advocacy Volunteer Award in 2018. 

Mary Roberge is an AARP NH Volunteer and a 2016 AARP NH Senior Leadership alumna. She is also a Speakers Bureau presenter and a Lead Volunteer for AARP NH’s Tri-Community & the Greater Manchester Area Team, along with doing advocacy work and various projects for AARP NH.  She received the AARP NH Advocacy Volunteer Award in 2019. In 2020 she received AARP’s highest award in New Hampshire – the Dr. Ethel Percy Andrus Award for Community Service.

Jeannie Tucker is AARP NH’s Associate State Director for Outreach & Advocacy.  Her role involves recruiting and retaining volunteers to build sustainable volunteer teams, cultivating collaborations with community organizations, negotiating local discounts; and delivering AARP’s messaging to communities statewide.

Session Block 2A: 11:45 AM - 1:00 PM

Business and Nonprofit Relationships: Managing Through the Post-COVID-19 Restoration

Amber Johnston, Director of Volunteer Services and Community Education, Upper Valley Haven;

Stacey Chiocchio, Community Citizenship Manager, Hypertherm

Category: Volunteer Recruitment/Management; COVID-19 Resiliency; Corporate Volunteerism
Target Audience: Volunteer Managers; Other employees of nonprofits/public agencies; Business owners/employees
Session Level: Intermediate: for individuals who are familiar with the topic & and want a deeper understanding with actionable takeaways
Session Features: Lecture; Q&A; Breakout Rooms

Session Description:

As two essential businesses that remained open throughout the pandemic, we learned a great deal about what was important to our donors, employees, and the people we serve.  With this lens of improved best practices, we will be able to continue to partner and strengthen our volunteer engagement programs.

This will be an interactive session where we will share some of our best practices but also help to reignite and re-engage your volunteer programs. Attendees will have an opportunity to ask questions that will aid in improved success with their volunteer programs.

Session Goals:

By the end of this session, participants will have learned how to:

  • understand best practices around safely engaging volunteers during the transition to re-opening and in-person volunteering
  • creatively reignite and re-engage their volunteer programs and corporate/nonprofit partner relationships

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Biographies:

Amber returned to VT in 2013 after working for 5 years with displaced peoples in East Africa and the Middle East. With a background in mental health programming, she has overseen programs in the US, Tanzania, Rwanda, and Egypt.

As Hypertherm’s Community Citizenship Manager Stacey manages the global Community Service Time volunteer program, supports the HOPE Foundation, and collaborates with area businesses on community issues. She coordinates Hypertherm’s SHAPE program engaging students in STEM education, is the Upper Valley Haven Board President, and serves on various nonprofit subcommittees.

Session Block 2B: 11:45 AM - 1:00 PM

But They’re “Just” Volunteers: How to Improve Your Volunteer Program

Corri Wilson, Life-Long Community Volunteer and Event Organizer with numerous affiliations/organizations

Category: Volunteer Recruitment/Management
Target Audience: Volunteer Managers; Directors of nonprofits/public agencies; Other employees of nonprofits/public agencies; Board Members; Business owners/employees; National service program staff (AmeriCorps; AmeriCorps Seniors)
Session Level: Advanced: for individuals who have a great deal of experience/responsibility related to the topic & want to ensure that they have the BEST understanding/approach possible
Session Features: Lecture; Q&A; Digital Content (PowerPoint, video, etc.); Digital Handouts

Session Description:

This interactive workshop is for those who already have a volunteer program in place and want to take it to the next level, whether to advance the use of volunteers or to address challenges you are having with your program – or both.

In this higher-level conversation, we will discuss the following areas at a more advanced level: What are the motivations, needs, and expectations of volunteers, and how you can provide the best possible experience for your volunteers while meeting the needs of your organization.

We will explore the theories and realities of why people volunteer and address strategies for recruiting, training, and supervising volunteers, all within the scope of elevating the benefits of volunteering in your program to those who volunteer, and the outcomes for your program.

Examples of situations and strategies will be shared. Participants will be encouraged to ask questions. You can join this workshop as an observer, but you are encouraged to participate.

Note: Corri will also have pre-recorded content available in advance of the conference and will be participating in the Q&A opportunities.

Session Goals:

By the end of this session, participants will have learned how to:

  • understand the motivation, needs, and expectations of your volunteers 
  • identify what your organization needs from volunteers (tasks and skills)
  • develop strategies for recruiting, training, and evaluating volunteers including determining fit and placement
  • help struggling volunteers improve their work for mutual benefit or – when that is no longer possible – knowing when and how to let volunteers go

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Biography:

Corri Wilson is an active community volunteer who believes in lifelong volunteerism. She founded two grassroots programs for youth and taught college courses about service-learning and volunteerism. She owns her own business and coaches Girls Volleyball and Girls Tennis at West HS. She is active in the Kiwanis Club of Manchester and recently joined the Board of Directors of Granite State Senior Games. Corri has a BA in Sociology from Geneseo State University and an MS in Sport Management from Southern New Hampshire University (on-campus).

Session Block 3: 1:45 PM - 3:00 PM (DEI Highlight Series)

Engaging Everyone: Best Practices for Accessible Volunteer Management

Jules Good, Executive Director, Neighborhood Access

Category: Diversity, Equity, & Inclusion (DEI); Volunteer Recruitment/Management
Target Audience: Volunteer Managers, Directors of nonprofits/public agencies, Other employees of nonprofits/public agencies, Other volunteers, Business owners/employees, National service (AmeriCorps members; AmeriCorps Seniors volunteers)
Session Level: Beginner: for individuals who have never experienced this content before & want to know how to get started
Session Features: Lecture, Q&A, Breakout Rooms, Digital Content (PowerPoint, video, etc.), Digital Handouts

Session Description:

This is a hands-on workshop where participants will learn how to accommodate people with disabilities in many roles. We will explore tips for working with people with all kinds of disabilities, and participants will work together to brainstorm accessibility solutions for their organizations.

This session will utilize breakout rooms so participants can work together in small groups to develop accessibility solutions based on the skills they will learn early on in the session. Everyone will walk away with new skills and a concrete idea of how they can make their volunteering practices inclusive and welcoming for all!

Session Goals:

By the end of this session, participants will have learned how to:

  • conduct accessible digital outreach (email and social media)
  • utilize best in-person engagement practices for people with physical and cognitive disabilities 
  • arrange various accommodations (captioning, interpreters, etc) in NH
  • locate accessibility resources online

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Biography:

Jules Good (they/them) is a late-deaf, multiply disabled entrepreneur and the founder and Executive Director of Neighborhood Access, a nonprofit dedicated to helping community-facing organizations make their presence, processes, and practices more accessible to the disabled community. Jules is a candidate for their Master in Public Policy from the UNH Carsey School of Public Policy. They are passionate about all things accessibility and are very excited to teach you how you can make your practices more inclusive for people with disabilities.

Session Block 4A: 3:45 PM - 5:00 PM

Understanding Your Communication Style to Work Effectively with Others

Kathy DesRoches, Ed.D., Program Director, MS Leadership & Nonprofit Certificate, Granite State College;

Mercedes Hunt, Ph.D., Director of Undergrad Business Programs, Granite State College

Category: Personal/Professional Development
Target Audience: All
Session Level: Beginner: for individuals who have never experienced this content before & want to know how to get started
Session Features: Digital Content (PowerPoint, video, etc.); polls

Session Description:

Attend this fun workshop to learn the value of personality assessments. In this session, you will take the DOTS Communication Quiz to identify your communication style. Knowing your style is helpful when communicating with others. You will understand your preferred communication style and will recognize why communication is not one size fits all. You will be encouraged to assess others in your life such as co-workers, partners, or friends and how their styles differ from your own. This may explain why your partner or friends seem to tune you out or your own frustrations when someone talks on and on.

Practicing active listening will further help you to conquer the communication divide as you learn to pick up clues to improve your relationships. Understanding these subtle differences is valuable in one’s professional and personal life.

Note: there are numerous assessments and you may want to further explore these assessments themselves after the session. We will use personality assessments so participants may discover their communication style.

Session Goals:

By the end of this session, participants will have learned how to:

  • identify their communication style
  • see how it impacts others
  • employ active listening techniques

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Biographies:

Kathy DesRoches, Ed.D. is the Masters in Leadership Program Director for Granite State College. Kathy holds a Doctorate in Education from Plymouth State. She is the founding member of the nonprofit NHVegFest and chair of the Planning Board in Epsom.

Mercedes Hunt, Ph.D. is the Director of Undergrad Business Programs at Granite State College (GSC). She has a Doctorate in Parks, Recreation and Tourism from the University of Utah. Before GSC, she worked as the Managing Director for The International Ecotourism Society and ran youth sailing programs.

Session Block 4B: 3:45 PM - 5:00 PM

Harnessing the Power of Volunteers from Every Generation: What to Know for Recruitment & Retention

Jed Fiato, Regional Preparedness Liaison, Fors Marsh Group

Category: Volunteer Recruitment/Management, Marketing & Technology, Corporate Volunteerism
Target Audience: All
Session Level: Intermediate: for individuals who are familiar with the topic & and want a deeper understanding with actionable takeaways
Session Features: Lecture; Q&A

Session Description:

Recruiting quality volunteers is a tricky business; it can be very difficult to draw and attract the perfect volunteer for your project. Consequently, recruitment is only half of the equation. Once you recruit volunteers, you have to figure out a way to keep them and engage them productively. This all becomes even more complicated when you consider the complexity of recruiting and retaining volunteers across generations. In this dynamic workshop, Jed will guide you through all of the generational mazes of volunteer recruitment and retention; providing valuable information about each generation and handing you the tools to better engage with them.

Session Goals:

By the end of this session, participants will have learned how to:

  • understand generational complexities
  • increase volunteer recruitment
  • engage and retain volunteers
  • become a more effective volunteer manager

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Biography:

Jed is currently a Regional Preparedness Liaison for FEMA, supporting the Community Preparedness portfolio as consultant with Fors Marsh Group. Jed has extensive experience managing volunteer and service programming, working for both the Corporation for National and Community Service and the New Hampshire State Service Commission where he worked over the past five years. Jed has a passion for teaching and has a master’s degree in public policy from New England College where he has taught political science and economics for several years. Finally, Jed is a proud AmeriCorps VISTA alum.

Day 3: Thursday, May 13

Special Morning Session: 9:00 AM - 9:30 AM

Q&A Round 2

Session Description:

Presenters of the pre-recorded mini sessions will be available to answer questions about their topic. Attendees will be able to choose from labeled breakout rooms and bounce from room to room as they please.

Can’t make this time? Want to talk with additional folks not listed here? There will be another opportunity for Q&A (plus networking!) during session block 2 on Tuesday.

Presenters Available for Q&A:

  • Andrea Johnston & Emily Planchet: AmeriCorps 101
  • Cassandra Mason & Katie Collins: It’s Not As Hard As you Think: Grantwriting for Small Shops and Beginners
  • Corri Wilson: But They’re “Just” Volunteers: How to Improve Your Volunteer Program; But I’m “Just” a Volunteer (also presenting a live session, But They’re “Just” Volunteers: How to Improve Your Volunteer Program)
  • Heather Turner: Volunteer Recognition and Encouragement
  • Jed Fiato: Charging Your Workplace Environment with Positive Energy
  • Stephen Pimpare: Lessons from the Pandemic: Politics, Policy & Advocacy
    • Click here to view his 2020 session, Civics 101: How Does Policy Change Happen, and What Can You Do About It?

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Session Block 1A: 9:45 AM - 11:00 AM

Building Back Better: Leveraging the Power of Volunteers

Beth Steinhorn, President, VQ Volunteer Strategies

Category: Volunteer Recruitment/Management; COVID-19 Resiliency
Target Audience: Volunteer Managers; Directors of nonprofits/public agencies; Other employees of nonprofits/public agencies
Session Level: Ideal for all levels
Session Features: Lecture; Q&A; Digital Content (PowerPoint, video, etc.); Digital Handouts

Session Description:

The volunteer sector has evolved over generations to leverage the changing landscape of volunteerism, but this past year has certainly delivered more change than ever before. Not only do social, economic, and generational trends affect how individuals volunteer, but the pandemic transformed how organizations attract, engage, and retain qualified volunteers.

What lessons can we learn from the challenges imposed by the pandemic and what role will you, as a leader of volunteers, play in harnessing volunteer power in the months ahead?

From online training and virtual volunteering to new approaches to retention and community-building across a hybrid workforce, join Beth Steinhorn in this exploration of how you can lead the way to build back better in this ever-changing world.

Session Goals:

By the end of this session, participants will have learned how to:

  • interpret data and insights regarding how the pandemic has affected engagement efforts across the US
  • understand five engagement trends that were accelerated by the events of the past year
  • utilize a tool to help them proactively plan to leverage volunteer engagement for their organization’s sustainability
  • embrace their role as a strategic leader in their organization

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Biography:

As President of VQ Volunteer Strategies, Beth Steinhorn partners with organizations and their leadership to increase impact through strategic and innovative engagement. The author of multiple books and articles, she is part of the national conversation about strategic engagement, frequently provides training on the topic, and consults with organizations throughout the US and Canada.

Session Block 1B: 9:45 AM - 11:00 AM

Personal Marketing and Branding

Kathy DesRoches, Ed.D., Program Director, MS Leadership & Nonprofit Certificate, Granite State College;

Mercedes Hunt, Ph.D., Director of Undergrad Business Programs, Granite State College

Category: Personal/Professional Development
Target Audience: Other volunteers; National service (AmeriCorps members; AmeriCorps Seniors volunteers)
Session Level: Intermediate: for individuals who are familiar with the topic & and want a deeper understanding with actionable takeaways
Session Features: Digital Content (PowerPoint, video, etc.); Polls

Session Description:

Attend this informative workshop to learn how to represent your work and volunteer experience in your personal brand. You will understand ways to transfer your experiences into desirable and marketable skills.

In the workshop we will discuss how to strategically use keywords in your LinkedIn profile and resume to get noticed by potential employers. Your brand will help you to build your social networks to make connections that are more meaningful and relevant to you and your career.

Session Goals:

By the end of this session, participants will have learned how to:

  • strategically market one’s transferable skill sets
  • provide examples of skill transferability

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Biographies:

Kathy DesRoches, Ed.D. is the Masters in Leadership Program Director for Granite State College. Kathy holds a Doctorate in Education from Plymouth State. She is the founding member of the nonprofit NHVegFest and chair of the Planning Board in Epsom.

Mercedes Hunt, Ph.D. is the Director of Undergrad Business Programs at Granite State College (GSC). She has a Doctorate in Parks, Recreation and Tourism from the University of Utah. Before GSC, she worked as the Managing Director for The International Ecotourism Society and ran youth sailing programs.

Session Block 2A: 11:45 AM - 1:00 PM

Marketing Mix: Planning for Your Organization

Joanne Randall, Founder & CEO, Leap Year Marketing Strategies

Category: Marketing & Technology
Target Audience: Directors of nonprofits/public agencies; Board Members; Business owners/employees
Session Level: Intermediate: for individuals who are familiar with the topic & and want a deeper understanding with actionable takeaways
Session Features: Lecture; Q&A; Digital Content (PowerPoint, video, etc.)

Session Description:

This session will cover the 4 P’s of the Marketing Mix (Product, Price, Place, and Promotion) and how they can be applied to a nonprofit – even one run by volunteers – to grow donations, build projects, and retain volunteers.

Session Goals:

By the end of this session, participants will have learned how to:

  • understand the 4 P’s of marketing
  • see how nonprofits use marketing techniques to grow, function, and communicate
  • apply basics of the 4 P’s to any nonprofit organization

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Biography:

Joanne Randall of Leap Year Marketing Strategies has been helping businesses & nonprofit organizations dream, plan, and grow for many years, teaching them how to market effectively to their audience using social media, email, and blogging. She specializes in messaging and marketing execution. Joanne’s unique style of strategy creation digs deep into the motivation of behavior and how belief systems drive marketing efforts. Joanne volunteers as Deacon for Epsom Bible Church and is on the board of directors for Step By Step Worldwide Ministries.

Session Block 2B: 11:45 AM - 1:00 PM

Relationship-Building with Funders

Richard Peck, VP of Development and Philanthropy Services, New Hampshire Charitable Foundation

Category: Fundraising
Target Audience: Volunteer Managers; Directors of nonprofits/public agencies; Other employees of nonprofits/public agencies; Board Members; Other volunteers
Session Level: Intermediate: for individuals who are familiar with the topic & and want a deeper understanding with actionable takeaways
Session Features: Lecture; Q&A; Breakout Rooms; Digital Content (PowerPoint, video, etc.)

Session Description:

This session will give you tips on working with funders and potential funders.

Topics include starting new relationships (with individuals, businesses, and foundations), continued engagement & gratitude, and appropriate ways to reach out to engage (i.e. when a 1:1 is important vs. a chat on the phone vs. sending physical mail).

Also covered will be how/when to ask for more support (i.e. what factors might justify that), what high-capacity and strategic donors are looking for, and reasons donors are motivated to contribute large sums of money (as well as a nod to “test gifts”).

Session Goals:

By the end of this session, participants will have learned how to:

  • identify what effective engagement looks like with funders and potential funders
  • build and maintain mutually beneficial quality relationships
  • immediately use new ideas and tactics for short- and long-term results

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Biography:

Rick Peck leads the New Hampshire Charitable Foundation’s philanthropy and donor services team, overseeing all aspects of development, donor engagement, and donor services. Before joining the Foundation, Rick served Dartmouth-Hitchcock Health and the Geisel School of Medicine as director of individual giving and gift planning. 

Rick is a Certified Financial Planner®, a Chartered Advisor in Philanthropy®, and a Chartered Financial Consultant®. He holds an MBA from Baker College in Michigan and a BA from the University of Massachusetts.

Session Block 3: 1:45 PM - 3:00 PM (DEI Highlight Series)

How to Have Difficult Conversations Regarding a Discrimination Situation

James McKim, Managing Partner, Organizational Ignition

Category: Diversity, Equity, & Inclusion (DEI)
Target Audience: All
Session Level: Beginner: for individuals who have never experienced this content before & want to know how to get started
Session Features: Lecture, Q&A, Breakout Rooms, Digital Content (PowerPoint, video, etc.)

Session Description:

Someone says something to you that is disrespectful of your heritage. You witness behavior that has sexist overtones. You observe a conversation where someone demeans a person because of their racial identity. Besides your legal and organizational policy obligations, you need to have a difficult conversation with the person who caused the affront. But how do you have that conversation in a kind and effective way that has a positive outcome?

Combining recent research by cognitive neuroscientists such as Dr. Lara Boyd and Dr. Michael Gazzaniga;  conversation experts such as Douglas Stone and Bruce Patton; and discriminatory behavior experts such as Resmaa Menachem, and Iris Bohnet this session will use videos and activities to give you insights into when and how to have these difficult conversations as well as tips on what to do when you see a discriminatory situation occurring.

Session Goals:

 By the end of this session, participants will have learned how to:

  • describe why offensive situations arise
  • feel the role trauma plays in contentious situations
  • determine when to have difficult conversations
  • identify the three (3) conversations in a difficult conversation
  • leverage the steps for having a difficult conversation

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Biography:

James Mckim is an author, consultant, facilitator, speaker, and advisor working with both private sector and public sector entities internationally in many industries to spark efficiency and growth through aligning people, processes, and technology.

He currently serves on several Boards playing leading roles such as Chair of the NH PBS Finance Committee, Chair of the Episcopal Church’s National Executive Council Committee Anti-Racism, and President of the Manchester NAACP.

Session Block 4A: 3:45 PM - 5:00 PM

Leading with Purpose: Leadership Development the New Politics Way

Max Klau, Chief Program Officer, New Politics Leadership Academy

Category: Personal/Professional Development
Target Audience: All
Session Level: Ideal for all levels
Session Features: Digital Content (PowerPoint, video, etc.); Reflection exercises

Session Description:

The New Politics Leadership Academy recruits and supports servant leaders to run for elected office.  Our work is grounded in an approach to leadership development that recognizes the interconnectedness of inner work within the self and outer-world change in our communities.  This session will introduce participants to our model and will invite them to engage in some essential inner work:  Crafting their own leadership mission, and owning their own shadow–the dark parts of ourselves that we rarely confront but that keep us from living our mission.

Session Goals:

By the end of this session, participants will have learned how to:

  • understand the Flame leadership model that illuminates the relationship between inner change and outer change
  • craft their Personal Leadership Mission that articulates their aspirations for how they want to be as leaders
  • craft their Shadow Mission that involves confronting the choices they make when they do not align with the mission

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Biography:

Dr. Max Klau is the Chief Program Officer at the New Politics Leadership Academy, a non-partisan non-profit that is dedicated to recruiting and developing military veterans and alumni of national service programs to seek political office. Previously, he was the Vice President of Leadership Development at City Year, Inc., the national service program headquartered in Boston. Max received his doctorate from the Harvard Graduate School of Education in 2005 and is an alumnus of four service programs.

Session Block 4B: 3:45 PM - 5:00 PM

Selfhood and Service: Infusing Our Identities into Our Service

Arria Hauldin, COVID-19 Recovery AmeriCorps Member, Campus Compact New Hampshire

Category: Personal/Professional Development; Diversity; Equity; and Inclusion (DEI); Volunteer Recruitment/Management
Target Audience: Volunteer Managers; Directors of nonprofits/public agencies; Other employees of nonprofits/public agencies; Other volunteers; National service (AmeriCorps members; AmeriCorps Seniors volunteers); National service program staff (AmeriCorps; AmeriCorps Seniors)
Session Level: Intermediate: for individuals who are familiar with the topic & and want a deeper understanding with actionable takeaways
Session Features: Lecture; Q&A; Breakout Rooms; Digital Content (PowerPoint, video, etc.); Digital Handouts

Session Description:

This session will focus on the individual and how their identities impact the internal and external connections built throughout service. Geared towards both volunteers and volunteer supervisors, we  will start with the concept of identity and expand into how individuality affects each volunteer’s service and their connection to a community.

Service offers volunteers the ability to leave an imprint in a community’s story, but this process is not linear. Beyond a volunteer’s actions, their impact could continue through the community and volunteer shared thoughts, experiences, or cross-cultural interactions. From an organizational perspective, we can pinpoint the tangible effects a volunteer has on their service site.

This session will offer the opportunity to focus on volunteers’ identities and how it shapes their experiences in their position or community.

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Session Goals:

By the end of this session, participants will have learned how to:

  • define commonly used, but often misconstrued, terminology around the conversation of visible and invisible identities
  • continue the conversation around inclusion, diversity, and equity through a community lens and a service perspective
  • discuss how one’s identity shapes service and how a community could interpret an individual’s identities

Biography:

Arria Hauldin (She/Her/Hers), currently serves as a COVID-19 Recovery AmeriCorps Member for Campus Compact New Hampshire. A South Florida native, in May 2020, Hauldin graduated from Florida State University with a Bachelor of Science in Anthropology.  Hauldin’s research includes intercultural relations, race & ethnicity, intersectionality, LGBTQIA+ Community experiences, and international family relations. A lingering Peace Corps invitee, Hauldin loves to talk about linguistic and cultural exchanges.

Day 4: Friday, May 14

Special Closing Session: 12:00 PM - 1:00 PM

Conference Trivia Contest & Reflection

Session Description:

Join us for a fun, low-stakes, fast-paced game of Kahoot! to see how much you learned at the conference this year. This trivia game will have questions focused on key take-aways from each conference session as well as a few pieces of Volunteer NH and general New Hampshire trivia. The winner will receive a prize!

Then, spend the remaining time in small breakout groups with your peers, reflecting on what you have learned over the course of the conference. Suggested questions and conversation topics will be provided.

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These generous companies are investing in building strong and connected communities throughout New Hampshire.

2021 Annual Event Sponsors:

Community Builders:

AARP New Hampshire

Bangor Savings Bank

Northeast Delta Dental

Friends of Volunteer NH:

C&S Wholesale Grocers

Davis & Towle Insurance Group

2021 Conference Sponsors:

Community Builders:

NH Elks Association